Live incident notification
Hi {{name}}, we are investigating an issue affecting {{service}} since {{time}}. Impact: {{impact}} Status page: {{link}} — next update in 30 minutes. We are sorry for the disruption. — {{company}} Engineering
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We get the template approved on WhatsApp and trigger it from your system automatically.
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More on Incident alert
Client
Incident alert: Status update — Client
Hello {{name}}, We have posted the latest account and service update below. Incident alert: {{status}} as of {{date}}. Our engineers are investigating, and the status page will carry verified recovery updates. account reference: {{reference}}. — {{company}} customer success team
Client
Incident alert: Action required — Client
Hello {{name}}, We need this action before we can continue processing the request. Required: {{pending_item}} Complete by: {{deadline}} Secure link: {{link}} account reference: {{reference}}. — {{company}} customer success team
Operations
Incident alert: Confirmed — Operations
Hello {{name}}, The request is confirmed and visible in your workspace. Incident alert: {{date}} at {{time}}. Our engineers are investigating, and the status page will carry verified recovery updates. account reference: {{reference}}. — {{company}} customer success team
Admin
Incident alert: Reminder — Admin
Hello {{name}}, this is a reminder about incident alert on {{date}}. Our engineers are investigating, and the status page will carry verified recovery updates. Please respond by {{deadline}} and quote account reference {{reference}}. — {{company}} customer success team
Send these messages from your own number
Wh Chat sets up WhatsApp Business messaging for your team — approved templates, contacts, campaigns and replies in one place. Talk to us and we will map it to your workflow.